Frequently Asked Questions

1. What is Direct Deposit?

Direct deposit is a safe and easy way to have your money deposited directly into your checking or savings account. When you use direct deposit, you allow a company or organization to electronically transfer money into your bank account.

2. What types of payments can be made by Direct Deposit?

Salary payments from your Payroll, short-term and long-term benefit checks, benefits issued by state governments, such as retirement, and pension payments.

3. How do I begin using direct deposit?

Direct Deposit begins in the first payroll after the employee completes the direct deposit authorization form in its entirety and provides bank verification including the routing and account numbers.

4. Can I stop using direct deposit if I change my mind?

Yes. Just contact us and we will tell you how to cancel the service.

5. When can I expect my payroll that is direct deposited to be in my bank account?

The money will be in your account on your actual payroll date. If the payroll date is a Saturday, Sunday, or a holiday, the money will be in your account the next business day. Please remember that it takes at least three business days after the transaction date.

6. Will all year end work be done if my payroll is converted to Online Payroll Center mid-year?

Yes. We will produce a complete W-2 for your employee that includes any wages they have earned from you that you have reported to us.

7. Why are the employee and employer taxes more at the beginning of each new year?

For employees, tax tables can change in the beginning of a new year. They should verify with their CPA or tax professional that they are claiming the correct number of exemptions on form W-4.

For employers, State and Federal Unemployment taxes generally stop in the middle of the year due to wage limits. On January 1st, the wage base starts again causing a higher tax liability.

8. Why is my W-2 different from my last check stub?

Pretax deductions and 401k will decrease the amount in Box 1 of form W-2. True gross wages appear on the pay stub. Taxable wages appear on the W-2 form.

9. Do you offer paperless payroll?

Absolutely! Paperless is a fast, efficient, and secure way to receive your payroll reports and pay stubs.

10. Can my CPA get copies of my payroll and quarterly reports?

Yes. Online Payroll Center staff member can email payroll and quarterly reports to your CPA directly with authorization from our clients.

11. What do I need to do if my business name changed?

Please forward the IRS verification of the name change and the Articles of Incorporation to your customer service representative.

12. What do I need to do if I fired an employee?

States have their own laws on how quickly a terminated employee must be paid. Please contact your customer service representative to be sure you are in compliance.

13. What should I do if I receive a penalty notice?

You should fax or email the notice immediately to your customer service representative. The tax department will contact the agency and get back to you within 7 business days.

14. When do you deduct your fees from my account?

We deduct the fees directly from your account up to two business days before each payroll date, along with any amount which we are to deposit in employee accounts or withhold and remit to a third party. Ask a customer service representative if you qualify to have our fees debited from your account either on the 5th or 20th of each month.

15. Can you track and accrue paid time off amounts, such as vacation and sick leave?

Yes. We track, accrue and report Paid Time Off amounts including vacation and sick leave. Balances and paid amounts can also be printed on employee's pay stubs.